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What You Agree To When You Play Here

Our terms cover how your account works, how we handle your data, and what rules apply based on where you're located. Access to sweepshub depends on state law — we lay out exactly what that means for your account, your wallet, and your information.

State-Dependent AccessPayPal & Venmo CoveredData You Can RequestClear Account Rules
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sweepshub What You Agree To When You Play Here
REACH OUR TEAM

How to Contact Us About Legal or Policy Questions

If something in our terms isn't clear, or you need to make a formal request about your data or account, we want to hear from you. Use any of the channels below — our team can walk you through what applies to your account based on your state.

Team online

Live Chat

Start a chat session from your account dashboard. It's the fastest path to a real answer on policy, account status, or a payment question tied to PayPal, Venmo, or Play+.

Email Support

Send your question or formal data request to our support address. Include your account email so we can verify you and respond to the right record without delay.

Account Help Center

Your account settings page has a dedicated Help section where you can submit requests about data access, account closure, or eligibility review directly through the platform.

HOW WE PROTECT YOU

Data Handling, Security, and Your Account Rights

We hold your account data only as long as required by applicable law or as needed to resolve open disputes. You have the right to request a copy of the personal data we hold on you, and you can ask us to correct or delete it where the law allows. Here's how we handle the key areas that matter to your account.

Cookie and Tracking Policy

We use cookies to keep your session active across mobile and desktop. You can adjust cookie preferences in your browser, though some features — like wallet access — require session cookies to function.

Account Security Practices

Your login is protected by SSL encryption. We recommend enabling two-factor authentication from account settings — it adds a one-time code step that blocks unauthorized access even if your password is exposed.

Data Retention Rules

We keep transaction records — including PayPal, Venmo, and Play+ history — for the period required under applicable US financial regulations. After that window closes, records are deleted on a scheduled cycle.

How to Request Your Data

Email our support team with your account address and a written request. We'll verify your identity, then deliver a summary of stored data within the timeframe required by your state's applicable privacy law.

What Players Ask About Our Terms and Policies

These are the questions we hear most about how our legal terms affect your account, your data, and your access. If your question isn't here, our support team can give you an answer specific to your state.

Access depends on state law. When you create an account, we check eligibility based on your location. States where local law restricts this type of platform will not have access enabled.

We collect the information you provide during sign-up and identity verification — name, address, date of birth, and payment details linked to PayPal, Venmo, or Play+. We do not sell that data to third parties.

Email support with your account address and a written data access request. After we verify your identity, we'll send a summary of your stored data within the period your state's privacy rules require.

Yes. Submit a deletion request through live chat or email. We'll close the account and remove personal data not required to be kept under financial regulations. Transaction records may be retained per applicable law.

Start with our support team — most PayPal, Venmo, and Play+ charge questions get resolved at that level. If a dispute can't be resolved there, our terms outline the formal escalation process that applies.

We send an email to your account address before material changes take effect. Continued use of your account after the effective date counts as acceptance of the updated terms, so check your inbox when you get that notice.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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